Webinar Rewind – November 2018: Victoria Encore “Prevent Truth Decay”

“What is our role in protecting Truth?” was the presenting question in our November webinar, in which Sam Imperati and Devin Howington reprised a successful presentation from the IAP2 North American Conference in Victoria. “Truth Decay” was coined by a Rand Corporation report in early 2018, identifying the situation where opinions supplant facts as a driver in people’s attitudes and decision-making.  The result is alienation and disengagement, erosion of civil discourse, and a decline in trust of individuals and institutions.

What is the role of the P2 practitioner in this? If IAP2 principles include ensuring that people have the facts they need to make an informed decision, how far is a practitioner expected to go – and whose “truth” is regarded as paramount? One is dealing, after all, with the sponsor, the participating public, the general population, and a variety of other interests.

Sam and Devin offer some ways of establishing truth and helping groups maintain civility and stay grounded in the facts, while still allowing for individuals to have “their truths.” One tool they offer is the “umbrella question”, framing the issue at hand in such a way that covers all the interests that are demanding attention.

TRUTH DECAY SLIDE-3

The webinar spurred some lively interaction, and IAP2 members can view it and access the slide deck and other collateral materials here.

President’s Message – November-December 2018

rivest_sarah_circ
Sarah Rivest, President

Hello et bonjour Friends and mes collègues!

I wanted to start by thanking our IAP2 Canada Committees for submitting action plans and budgets for 2019, which the board requests each November.

We have ongoing action plans from Bilingualism, Certification, Communications and Marketing, our Communities of Practice (Indigenous Inclusion and Energy), Professional Development and Training, Strategic Relationships and Research. At our November board meeting we will review all of the documents and vote on the decision items, so it’s a full meeting with no shortage of discussion. In the next President’s message, I’m looking forward to reporting back on the good work planned for 2019.

The international change journey continues forward, and I wanted to take the time to recognize Canadian members who have stepped forward into leadership roles. Catherine Rockandel is one of the co-leads for the Brand and Member Value committee, and Richard Delaney is one of the team leads for Training and Professional Development.

There are several Canadian members who are volunteering with Advocacy and Emerging Practice, Brand and Member Value, Training and Professional Development and the Governance committees. These International committees have recently completed the scope of work, and the discussions are very collaborative. In the meetings I have attended, there is participation from each of the regions, and I feel very fortunate that we are part of an International Association, who is looking to connect members from around the world to collaborate what the next steps will be. Once the scope of work and timelines are finalized, we will provide updates in the New Year about next steps, and opportunities to participate.

Speaking of International, I was thrilled to learn that the City of Edmonton was named 2018 International Organization of the Year! This is a huge honour, as the entries from other regions were also outstanding. The award was presented at the IAP2 Core Values Awards Gala in Gold Coast, Queensland, Australia. The City of Edmonton also won IAP2 Canada’s Core Value Awards for 2018 Organization of the Year. Please congratulate those that you know who work for the City of Edmonton, and if you are interested in watching their nomination video please visit: The City of Edmonton, for “What to do When a City, its Staff, and People Decide it’s Time for a Change“.

The next president’s message will be in the January newsletter, so in advance, I would like to wish you a happy and healthy holiday season!

Best,

Sarah Rivest

IAP2 Canada President

 

Chapter News – November-December 2018

Great Lakes

Civicplan iap2 award_croppedThey couldn’t come to the awards, so we brought the award to them! Civicplan tied with Justice Canada for the Core Values Award for Creativity, Contribution and Innovation in the Field, but they weren’t able to come to the Core Values Awards Gala in Victoria in September. So Great Lakes Chapter Board Member Michelle Dwyer took the award to Hamilton to present it in person to Sonja Macdonald and Paul Shaker.

BC-Yukon

Yukon P2’ers team up with IAP2 BC
The gracious folks at IAP2 BC have welcomed their Yukon neighbors to join their chapter and events. 
EMILY JARVIS
Emily Jarvis gives Yukon a “look-in” at IAP2 BC
As a kick-off event, a joint live webcast was hosted in October between Whitehorse, Kelowna and Vancouver with about 60 folks participating in the concurrent event.  The topic was: Yukon Ho! Adventures in P2. Yukon P2 practitioners Kara Johancsik and Emily Jarvis with the Yukon government joined contractor John Glynn-Morris (contractor) to share what’s going on with P2 in Yukon. There’s a lot going on that needs the P2 touch, with 11 self-governing First Nations; limited connectivity and remote communities; and some big public policy questions.  
A ‘celebrity-interview’ style podcast kicked off the event with other Yukoners sharing in the Yukon story.  The live-event was followed by excellent questions from folks in Kelowna and Vancouver and then each location wrapped up with their own mingling and networking events. 
From here, the Yukon-crew will join (and hopefully contribute to) future IAP2 BC events.  And, Yukon’s own Emily Jarvis has joined the IAP2 BC Board. A big thank you to Kari O’Rourke in Kelowna for making the venue and refreshments arrangements and hosting colleagues there who are also very keen to be part of future events.

Prairies

The Prairies Chapter hosted Stephani Roy McCallum for A deep dive into the messy, scary challenges of public participationHow to Handle Emotion and Outrage in Engagement on November 5.  Thirteen participants literally braved the storm to attend the Deep Dive evening event  from a range of sectors. It was valuable to hear Stephani’s real life accounts of navigating conflict and emotion in engagement. Participants were happy to share their own challenging experiences and brainstorm alternative approaches navigating similar situations in the future.

Our AGM is set for January 24. Events will be hosted in Saskatoon, Regina, and Winnipeg.

Cinq excellentes raisons d’assister au Symposium des compétences

Vous devez convaincre quelqu’un de vous laisser assister au Symposium des compétences 2019?

Le Symposium des compétences 2019 de l’AIP2 Canada aura lieu prochainement, du 18 au 22 mars, à Gatineau (Québec). C’est l’occasion idéale d’éduquer, d’engager et de dynamiser, en plus de perfectionner votre savoir-faire, tout en étant entouré de collègues du domaine de la P2.

Vous êtes conscient des avantages que vous procurera votre participation à l’événement, mais que faire si cela signifie devoir vous absenter du travail pendant une semaine? Comment expliquer le retour sur investissement?

Voici CINQ EXCELLENTES RAISONS :

  1. Les bonnes pratiques de P2 se traduisent par de bonnes décisions. Votre organisation tire pleinement profit lorsque vous actualisez vos compétences et excellez dans votre travail.
  2. Les bonnes pratiques de P2 favorisent de bonnes relations publiques. Votre organisation paraît mieux lorsqu’elle écoute mieux.
  3. Les bonnes pratiques de P2 mènent à l’efficacité. De plus en plus de gens demandent d’être impliqués dans les décisions qui les touchent; la mise en œuvre de bonnes pratiques de P2 dès le départ engendre des résultats durables et diminue les retards attribuables aux procédures.
  4. Les bonnes pratiques de P2 sont en constante évolution. Le Symposium attire des formateurs de renommée internationale, hautement expérimentés, qui vous apprendront comment planifier et mettre en œuvre des processus de P2 fructueux. Le Symposium constitue une rare occasion de suivre une grande variété de cours au même endroit!
  5. Les bonnes pratiques de P2 valent la peine d’être partagées. Vous aurez l’occasion de réseauter et de rencontrer d’autres professionnels de la P2 : pensez à tout ce que vous apprendrez et pourrez transmettre à votre organisation dès votre retour, nul besoin de réinventer la roue!

Consultez la liste des cours qui seront offerts et inscrivez-vous dès aujourd’hui.

Voici également une excellente raison de planifier votre présence au Symposium DÈS MAINTENANT : les tarifs pour inscription anticipée prennent fin le 18 janvier. Alors ne tardez pas! Choisissez les cours qui vous intéressent et réservez votre chambre à l’hôtel Four Points by Sheraton, où se tiendra le Symposium, afin de vous joindre à nous pour cet événement dans la Capitale nationale!

Pour obtenir de plus amples renseignements, consultez notre site Web.

5 Good Reasons to attend the Skills Symposium

Need to convince someone that you should go to the 2019 Skills Symposium?

The 2019 IAP2 Canadian Skills Symposium is coming up – March 18 – 22 in Gatineau, QC. It’s your time to educate, engage and empower; to bolster your P2 know-how, surrounded by P2 colleagues.

You know the value, but what if it means a week away from your job? How do you explain the return on investment?

Here are 5 REALLY GOOD REASONS:

  1. Good P2 means Good Decisions. Your organization benefits when you’re as good as you can be at your job.
  2. Good P2 is Good PR. Your organization looks better when it listens better.
  3. Good P2 is efficient. With more people standing up and demanding to be counted in decisions that affect them, doing P2 right the first time means sustainable outcomes and no procedural delays.
  4. Good P2 is always changing. The Symposium features highly-experienced, internationally-respected trainers, who will train you in how to plan and implement successful P2 processes. This is a rare opportunity to take advantage of so many different courses in one place!
  5. Good P2 is about sharing. You’ll get to network with other practitioners: think what you can learn and what you can bring back to your organization; no need to reinvent the wheel!

Take a look at all of the courses on offer and register today.

And a really good reason to let you have the time off NOW: the early-bird discount ends January 18. So don’t delay! Pick the courses you want and book your room at our host hotel, the Four Points by Sheraton, and make a date to join us in the Nation’s Capital!

For more information please go to our website.

Webinar Rewind – October: Building P2 Into Your Organization

It’s a fact that people are demanding a voice in matters that concern them in increasing numbers. It’s also a fact that organizations are playing catch-up in that department. Our October webinar featured two organizations that are setting a standard in entrenching public participation in their makeup: the City of Edmonton and the San Francisco Municipal Transportation Agency (SFMTA).

In both cases, the organizations were “pushed” into it. Edmonton had developed a P2 policy in 2003, but it “stagnated”, according to Tannis Topolnisky, Edmonton’s Manager, Public Engagement Services. That started to change during the 2013 civic election campaign, when candidates heard, loud and clear, from residents that they felt left out of important decisions. The newly-elected council ordered an audit of public engagement, which confirmed what the public had been saying.  A two-year engagement process was conducted resulting in a 27-item action plan. The action plan included constant reviews of the way the rest of the plan was implemented. The City’s new approach to its practice is one of Evaluate – Refine – Evolve.

edmonton p2 org chartFrom a staff of five, the City of Edmonton now has a public engagement staff of nearly 30 (full- and part-time) and have supported over 150 projects.

Tannis notes that the solution is not in a “template”. Instead, it starts with getting the right people in the room to begin with the question, “Why do we need to engage?”, and if not, why not.

Read the City of Edmonton’s Core Values Award submission here.

Watch the City of Edmonton’s Core Values Award video here.

The City of Edmonton took part in a pre-conference workshop at the 2018 IAP2 North American Conference. Read the session description here.

SFMTA’s “P2 epiphany” followed what Deanna Desedas, the Agency’s Public Outreach and Engagement Manager, calls “The Year of Pain”. Transportation plans and projects affect pretty much everybody, but in 2013, dozens of projects in various stages, and stakeholders, internally and externally, were getting frustrated at the slow progress. City staff studied the situation and were able to identify four key reasons for the frustration, as the chart indicates.

SFMTA - FRUSTRATION

Staff were frustrated because they did not have sufficient resources to do their job; the public was frustrated at the lack of a consistent method of keeping them informed about the projects and the stages they were in.

SFMTA devised “POETS” — the Public Outreach and Engagement Team Strategy, which includes IAP2 Foundations and other training training for staff, a peer group of managers across all divisions of the agency, tools and resources, and an ongoing evaluation process. It was also necessary to have a budget: proper P2 doesn’t come cheap. By 2015, it was starting to fall into place, and in 2017, SFMTA won the IAP2 USA Core Values Award for Organization of the Year.

There are many ways of describing POETS’ success. One is that some managers are now asking of a project, “Has this been POETized?” The other is summed up in an observation by one SFMTA upper manager: “My phone stopped ringing”: he no longer gets angry calls from members of the public, because they now know what’s going on and what the status of a project is.

SFMTA took part in a pre-conference workshop at the 2018 IAP2 North American Conference in Victoria, “Traffic Jam!”. Read the session description here or view all the materials in the Conference Schedule-at-a-Glance.

Read SFMTA’s 2017 Core Values Award application here.

Meet a Member (Nov.-Dec. 2018) Jessica Bratty, CP3

jessica bratty - colourPOSITION     Principal of Confluence Solutions Consulting

How long have you been in P2, and where have you worked?

I’ve been doing it formally since 2000. For the first 10 years or so, I was working at a not-for-profit organization that has an innovative multi-party governance structure that pushed me into the middle of multiple interests working around sustainability issues. The structure was innovative in that it brought four levels of government together: federal, provincial, municipal and Indigenous – plus civil society and the private sector.

Then my career evolved into an area where I started doing P2 work as an independent consultant — again, it had to do with resource issues and a similar suite of players, but this time, I was on my own.

What turned me onto P2 was the recognition that engagement and decision-making is at the root of a lot of the public policy and sustainability challenges in our world today. And because I do a lot of work with Indigenous partners and being aware of evolving case law and the need to respect Aboriginal rights, I find that my work tends towards the “collaborating” and “empowering” end of the spectrum.

What’s more, I really like facilitation: I like that dynamic environment and the feeling when you get to work with different groups, find common ground and encourage their involvement. I’ve been doing strategic planning with one Indigenous nation in BC, and the layers of engagement and the different approaches and techniques that function with different components of the community reinforce the complexities.

It means I get to work on some controversial issues, like some large-scale multi-provincial engagement around some of the pipeline processes across the country. You see the importance of having a respect for and an understanding of the internal processes in the provincial and Indigenous nation governments as you develop your engagement plan. The parties involved in the engagement have their own unique needs when it comes to what enabled them to participate in the engagement and what needs they have to report on as part of their mandate to participate.

Do you find yourself using a particular aspect of your P2 training more than others?

The parts that allow you to scope interests and explore people’s hopes and fears with them: finding out what’s on their mind is a vital part of the preparation as you lay the groundwork for the actual process. Then, you have to remind yourself that shifts occur and you have to maintain a level of flexibility. So the aspect of the training that’s been useful has been to have the frame of a plan and some of the tools for scoping interest at the outset; but at the same time, being aware of the need for adaptation.

I also find that the spectrum really resonates with people. They understand the distinctions and when they know where they are on the spectrum, their expectations are clear about what the process is, and just as importantly, isn’t.  Then they can choose whether to participate or pursue their interests elsewhere.

It’s becoming more common with my clients, that they understand the spectrum and the process and people understand what it means to work through a problem. Larger clients – government clients – in particular are learning how to frame the way they think through their approaches.

I find it’s necessary to come up with a common language with the colleagues … so as training is becoming more prevalent, people understand what it means to work through a problem. 

Has getting your CP3 designation affected your career?

It’s great to have lifelong learning and professional development, and it’s good to be able to assess and improve your practice. Going through the rigorous assessment process forced me to take time out and reflect on what I do, why I do it and how I can continually improve.

If you had anything to say to someone just getting into the P2 business …

Be authentic. people are smart and can easily tell if their opportunity for input is meaningful or not  Be yourself. At the end of the day, you have to be real when you’re dealing with people. For me, it comes down to humility and humanity.